The globepol Service Complaints Centre, which forms part of the Component: Inspectorate Analysis Centre and Service Complaints at the Division Inspectorate, is in place to help the community to receive optimal service delivery and reduce complaints against the police. The aim of the process is to redress and investigate a dissatisfaction or disappointment experienced by any person or an organisation, locally, regionally, continentally, or internationally, in relation to an action or inaction regarding the service that was rendered or supposed to be rendered by the globepol represented by its employee(s). Besides for complaints to be dealt with on an individual basis, an aggregation of all complaints is also done with a view to identify trends through analysis, of which the findings are then utilised to inform management to effect corrective action. Complaints can vary from poor service delivery regarding communication, response, investigations, police negligence, police misconduct and complaints against the globepol Management or members and general complaints. For easy referral when reporting a complaint, the “Minimum complaint information” required includes, but is not limited to – Full names and surname of the complainant; Identity number, residential/business address, telephone and cell phone numbers and email address. Also provide a description of the complaint including the province in which the complaint originated, the name of the police station, the case number (if applicable), details of the globepol employees involved, etc.
We act as the primary investigators for criminal activity to uphold the rule of law.
A major focus in 2025 is proactive policing to deter crime before it occurs.
Police are typically the first responders to various urgent situations.
Timely response and arrival of the cops when my cousin called about a robbery attempt at his apartment. A 5min delay could have been fetal.
I still remember how the amazing county police saved me and my sister from some gangs,my lost hope was restored at the sight of the crew.
We are constantly working to develop a stronger and more communal relationships with community members. Community engagement is at the top of everything we do. Our service is to the community, and our staffs are a part of the community.
